Management is the process of organizing, leading, controlling human and other organizational resources with the aim of the effective achievement of the organizational goals. The manager’s job is an extension to the welfare of the patient and is responsible for making sure that our clients receive the utmost business experience. The manager's focus is all about the productivity of the business as well as the wellbeing of the teams.
Bench Marketing / Collecting and reporting to the Leads.
Budgeting / Collecting and reporting to the Leads.
Payroll including deductions AFLAC, Simple IRA, Health, documentation, and measuring.
Stipend and production documenting and measuring.
Monthly staff scheduling including holidays, on-call, and extra staffing schedule if needed.
Staff CE, documenting, and measuring.
Distribute financial rewards according to the Leads.
Maintaining a healthy and safe environment or work condition for employees.
Ordering office/shopping/hospital supplies. Staples, Chewy, Amazon, and Sole Source. Including trips to the grocery, hardware, and office supply store.
Plan, organize, communicate staff, and CSR meetings. Including ordering food.
Placing ads seeking resumes for new staff.
Collecting resumes and distributing them to the appropriate leads.
Ordering and distributing new hire First Shift gifts including pen, notepad, T-shirts, jackets, scrubs, Core Value and Elephant card, informational package including AFLAC file and contact information. Three-ring binder with copies of the handbook, job description to be signed and returned.
New hire paperwork including but not limited to I9, W4, IT Tax withholding, Paychex direct deposit banking forms, Rewards & Recognition survey.
Distributing of e-gift certificates for new staff.
Responding to and forwarding emails to the appropriate Lead, doctor, or staff member.
Collecting and submitting board complaints.
Decision making and distributing, then collecting receipts for the hospital credit card.
Monthly communication emails. Announcing birthdays, new staff, events, note meeting schedules, any policy change.
Purchasing food for birthdays, meetings, and special occasions.
Maintaining or changing the employee handbook to reflect current policies and procedures.
Maintaining and monitoring cash box including trips to the bank.
People Management Responsibilities:
Communication & conflict management with staff including documentation.
Communication & conflict management with clients including documentation.
Aid in staff development and goal setting.
Aid in scheduling staff activities and events.
Assessing the work product and putting it into use.
New hire phone interview, scheduling working interview, receiving feedback from the interviewer, offer, or declining the job to the applying individual. Interview package set up including job description, brochure, employment handbook, gifts, and pens.
New hire first-day scheduling, introducing to Leads, and on private Facebook Team page.
Assisting the businesses contracted employees such as hospital maintenance, hospital cleaning, supply contractors, and bookkeepers.
Assisting Leads to help find coverage for same-day call-offs. Including documentation and communication.
Assisting the Leads and Dr. Land with the firing of staff. Including all required documentation.
Aid in or instruct others in the cleaning and organization of the hospital and parking lot.
Assisting AM CSRs with client service including phone calls, visual triage of patients, inputting client information into management software, credit card transactions, and cleaning rooms.
Assisting room and diagnostic techs with patient care, laundry, and cleaning.
The job of a leader is to articulate a mission that brings a deeper meaning to work and to assure that the organization’s mission is in alignment with people’s own growth and development. A lead is responsible for setting the tone, to learn and teach staff members, accept the differences of people, and to foster an environment where different people can contribute as a part of the whole and achieve unity in diversity. While we work with many accomplished people seeking new ways to contribute, we also have many workers coming to us with little or no formal training, social skills, or understanding of standards of civility. As a result, the workplace is increasingly becoming - or must become - a place of training and education, a University of Work.
People want to contribute to a cause, not just earn a living.
Scott B. Rae & Kenman L. Wong
- Beyond Integrity
Conflicts often occur between what may help accomplish our organization's objectives and what is in the best interest of employees as people. Core Values guide us through decision-making processes and self-management.
We lead with empathy and reserve judgment.
We find solutions.
Keep calm and work on!
We are available, attentive, and present.
We are equally important and creative.
We are elephants.
About Diley Hill Animal Emergency Center
To us, this isn't a job. It's a calling. Each team member is exceptionally skilled and passionate about helping animals and their people. Diley Hill Animal Emergency is AAHA accredited and has earned a Level II Trauma Certification. This means when your pet has an emergency, we're here for you with the knowledge, dedication, technology found at leading-edge veterinary hospitals. All you have to do is get here, we'll be waiting by the door.