The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.
Full Time, Overnights: This position works 10-hour shifts between 10pm-8am CST. The Overnight Technician works 7 days on, 7 days off. This position will also be expected to work any holidays that fall on their normal working rotation.
*Training hours can vary, but typically include normal business hours for the first few weeks.
Active CVT/LVT/RVT License
1+years of work experience in a veterinary clinic/hospital
At least one year of emergency/critical care experience preferred
Ability to work varying shift times and varying days, including weekends as specified above.
Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
Excellent verbal and written communication that is clear, concise, professional and empathetic
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Strong attention to detail and the ability to multitask
Customer service focused attitude and behavior
Additional Salary Information: Overnight vet techs receive a base pay that is based on education and experience. They also receive a $5/hr shift differential for working the overnight schedule.
About Pet Poison Helpline / SafetyCall International
SafetyCall International the parent company of PPH, specializes in industry adverse event management related to humans and animals.