Practice Manager

Job Summary

The Practice Manager is responsible for effectively managing the veterinary office activities to deliver the best possible client experience while achieving business goals for growth and profitability. This is a leadership position requiring the ability to apply specialized principles of business and practices of veterinary practice management in directing daily operations. Areas of oversight include daily operations, client relations, team building, workflow optimization, inventory management, performance management, and facility and equipment maintenance.

Client Relations & Patient Care

• Promotes a client-centered environment and facilitates policies and processes both to meet client needs and support clinic philosophies
• Reviews appointment calendar daily and modifies to accommodate and prioritize patient appointments
  • Communicates any appointment modifications to clients and offers solutions to meet each patient’s needs
• Resolves financial problems including payment issues and delinquent accounts
• Functions as a contact person for clients concerning complaints or problems that the client may be experiencing with the clinic

Administration & Organizational Growth

• Oversees and manages Mill Valley Veterinary Clinic’s day-to-day operations while maintaining the common goal for growth and development of the clinic and business
• Performs all duties as necessary to ensure the clinic functions as a cohesive unit including phone backup, surgical admits/discharges, client follow-up and conflict resolution, veterinary technician and client service representative functions
• Oversees and manages clinic staff
  • Promotes a cooperative working environment for team members; motivates staff and builds morale
  • Monitors job descriptions and task lists for compliance
  • Schedules all clinic staff to ensure proper shift coverage
  • Assists and fills in when vacant positions arise or when clinic flow warrants
  • Plans and organizes staff placement and daily tasks
  • Manages employee training, development and performance reviews including providing feedback on overall work ethic and quality, and gives input for improvement
  • Maintains compliance to uniform standards
  • Enters all staff invoices with appropriate discounts
  • Keeps Practice Owners aware of all potential conflicts or staff related issues
  • Assists Practice Owners and Veterinarians with other tasks as needed
• Oversees and manages clinic operations
  • Ensures all licensure, documentation, and codes are up to date
  • Runs daily and weekly reports of the clinic
  • Maintains, tracks, and submits clinic expenses and budgets
  • Inventory management including receipt, stocking, secure placement and monitoring supply levels
  • Evaluates systems and makes recommendations to streamline productivity and optimize efficiency
• Oversees and manages facility maintenance
  • Coordinates and schedules exterior maintenance as needed including landscaping, snow removal, trash disposal, etc.
  • Ensures proper maintenance of facility and equipment, and updates Practice Owners of any repair/replacement needs
  • Ensures proper housekeeping for reception/exam areas and exterior of facility
  • Maintains clinic vehicles, schedules regular maintenance and repairs, and completes registration and licensure procedures
• Fosters vendor and sales representative relationships
  • Researches available vendors and sales representatives for clinic operations and compares pricing, quality, and delivery of products
• Manages clinic processes - ezyVet, Gmail, Drive, When I Work, and other online tracking systems
• Social media & website management
  • Manages and promotes social media accounts including Instagram and Facebook
  • Aids in the development and promotion of the Mill Valley Veterinary Clinic website (http://www.millvalleyvet.com/)

About Mill Valley Veterinary Clinic

Mill Valley Vet Clinic is a mixed animal veterinary practic established in 1986 by Dr. Clifford Morcom. Located in Belchertown, known as the heart of western Massachusetts, where we combine small town charm with big technology.Our mission is to provide quality comprehensive care to both small and large animals, as well as compassionate veterinary services using the latest medical principles and state-of-the-art technology. We are committed to providing a progressive and pleasant environment for our clients, patients and staff. Our services provide for animals including cats, dogs, horses, cows, small ruminants, camelids, and more!

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